I just got off the phone with Southwest Airlines because I needed to cancel a flight. They were very busy this evening handling flight cancellations due to bad weather, so I got the very unusual opportunity to listen to their "hold music".

I have to tell you, I was laughing so hard when the agent picked up, I almost couldn't talk to ask her to cancel my flight. They've got a lot of great one liners - like "The Captain has turned off the fasten seat belt sign. You are now free to move about the cabin. Of course, unless you're calling from your car." Then there was the "Pirate Song" which I didn't get to hear all of, but started off with an intro of "It's always more fun to say Caaaaarrrrgo if you're a pirate, so here's a pirate song..." or something like that.

More businesses really need to approach things this way.

Good work Southwest. You made my evening.

Tags: Humor