James Y. Hsieh jhsieh@stickman-computing.org Objectives: To work in a position where I can utilize and share my experiences in the development, deployment, and utilization of network-based computing systems with others in a rapidly growing environment. Education: The University of Michigan, Ann Arbor Bachelor of Science in Engineering in Aerospace Engineering, May 1989 University of California, San Diego, La Jolla, California Graduate coursework completed in Applied Mechanics and Engineering Sciences, Internship with Scientific Visualization Group at the San Diego Supercomputing Center Additional Coursework Parallel Scientific Computing, Computer Graphics, and Beginning and Intermediate C Programming. Numerous Sun Solaris Operating System and hardware maintenance courses. Accomplishments and Papers: 1988-1989 - Univ. of Michigan Chapter Vice President, Sigma Gamma Tau National Aerospace Honor Society 1993 - Contributing architect to the Xmark93 X11 Benchmark as part of X Performance Characterization Group 1999 - Recipient Sun Top Achievement Recognition Summit (STARS) award. 2001 - Published Paper "Sun Fire Midframe Configuration Best Practices" 2001 - Published Paper "Sun Fire Midframe Best Practices for Administration" 2002 - Published Paper "Sun Fire Midframe Server Best Practices for Firmware Update 5.13.x" 2003 - Technical Contributor to book "Sun Fire Systems Design and Configuration Guide" by Nathan Wiger and Roger Blythe 2004 - Recipient Sun Knowledge Creator Award 2005 - Co-authored Paper "Sun Fire Midrange Server Update Best Practices Update for Firmware 5.18.x" Experience: December 2000 to present - Sun Microsystems, Inc. - Staff Engineer, Product Technical Support Organization * Directed resolution of escalated service issues from the service organization and provided engineering support to resolve hardware and software bugs, including the debugging of complex issues involving combinations of firmware, hardware, software, and networking issues. * Performed on-site visits to major customers to assess and resolve issues including configuration, datacenter, performance, and administration issues. * Led a global team of engineers providing early access support and training for new advanced server products. * Represented Service organization to Sun Mid-Range Server Product Team responsible for Sun's Mid-Range and High-End Server products. * Reviewed and defined future product requirements based on serviceability and customer operation perspectives. * Developed and presented in-depth technical TOIs for global Tier 3 support groups and Tier 1 and 2 service personnel, as well as customers and sales personnel. * Developed, implemented, and directed data collection strategies for server systems and new server products. * Published three papers detailing proper system and datacenter administration and configuration "Best Practices" of the new product line for high availability and security. * Acknowledgement as a major technical contributor to Sun Fire Design and Configuration book detailing system, software and datacenter configuration guidelines for availability, performance, and security. April 1998 to December 2000 - Sun Microsystems, Inc. - Systems Support Engineer * Provided hardware and software support to major Sun customers using Sun's Mid-Range and High-End Server products in clustered and mission critical environments. * Diagnosed and resolved escalated field service issues including hardware, software, operating system, and networking issues. * Assisted customers in the maintenance of mission critical servers including developing proper datacenter hardware and software maintenace procedures, and transitioning from a mainframe computing environment to one based on UNIX systems. * Served as a primary service interface between major customers and Sun upper management. 2000 to present - Stickman Computing Project * Developed and maintained the "Stickman Computing Project" as a personal endeavor to provide computing resources and support to not-for-profit entities for little or no cost. * Donated time to repair, upgrade, and maintain computing systems, networks, and printers for organizations * Designed websites and remotely maintained and managed colocated servers hosting web sites, mail lists, and DNS services using UNIX and primarily open-source software. April 1995 to April 1998 - University of California, San Diego School of Engineering - Systems Administrator and Programmer * Responsible for the maintenance, installation, and security of UNIX system hardware and software as part of a team supporting the School of Engineering e-mail and news servers, web services, Sybase database, and general UNIX computing needs. * Assisted in the integration of UNIX systems with Windows NT and Macintosh systems. * Performed upgrades and installations of systems for research labs on a contract basis. * Assisted in the design and implementation of a new department-wide UNIX computing environment for the Electrical and Computer Engineering Department. * Consulted with faculty and researchers to determine computing upgrade strategies and purchases. * Provided computing support for National Partnership for Advanced Computing Infrastructure supercomputing initiative. April 1990 to April 1995 - Megatek Corporation - Senior Software Engineer * Provided pre-sales, sales, and post-sales support of 2D and 3D graphics hardware on UNIX workstations as an engineer assigned primarily to Marketing as a Technical Marketing resource. * Served as company representative to the X Performance Characterization working group (SPEC/GPC) that developed industry standards for graphics performance benchmarks. * Provided assistance to customers in installation of products, and tuning environments to maximize performance. Integrated products into systems and supported bids to government contracts. * Provided technical support at trade shows and customer trial sites and technical training to internal customer service staff, VARs, and integrators. * Debugged and implemented software fixes when loaned to Engineering staff. September 1987 to August 1989 - Univ. of Michigan Computer Aided Engineering Network - Programmer * Developed applications and interfaces to control payroll entry, and to monitor and analyze lab usage using Macintosh and UNIX systems (including Sun, HP, and DEC systems). * Performed general network troubleshooting and system maintenance. Additional Skills: Operating Systems: Solaris, Linux, IRIX, HP-UX, Mac OS X, Windows XP, Windows NT Programming/Scripting Languages: C, FORTRAN, X Window System and toolkits, Perl, UNIX shells Web Services: HTML, CSS, CGI and website development experience Apache and SunONE web server administration experience Mail and Name Services: Postifx, and Sendmail, POP and IMAP using SSL, DNS Additional Experience: Experience debugging network and datacenter infrastructure issues References: Available upon request